I have been involved in transforming organisations with systemic design for over 20 years. Starting in creative engineering, spent formative years with Hilton International and in manufacturing. After obtaining an MBA, then worked in ABB, where the complexity of the reality of efficient and effective rapid operations became all too clear. I become exposed to national and international management and change projects.
With Vanguard Consulting, the methodologies of systems thinking, lean and service design were learned. Especially being able to understand an organisation, together with its people and behaviours. Working with a multitude of different organisations, and very good consultants, gave me the experience and confidence to assess develop flexible approaches to the challenges that real organisations face.
Now I see the opportunities of Design Thinking, Service Design and Organisational Design are increasingly incorporating various elements of business and operational competencies.
My natural style is collaborative and people are always at the centre of how I work.
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