Business & Service Design

​Work smarter
Put the customer at the heart of your business
Unlock the true potential locked in your business
Embrace new flexible ways of working

What we do - Service & Organisation Innovation

Successful organisations succeed because they behave in ways their customers expect them to behave - they
do the right thing at the right time.
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​They are good at adapting, have smooth end to end workflows, and their employees collaborate & create great value.

If you are an organisation that wants your customer to be at the heart of your organisation,  I can help you do that, and stay ahead of the mainstream.

I am an expert in re-designing service delivery - dealing with your complex world to bring clarity and integration to your workflow. John Mortimer and Hivemind bring in design thinking, systems thinking and digital to seamlessly integrate the customer experience CX into your way of working.

We create services your customers applaud, and you want to work in

People & teams

Effective empowered teams. 
Enabling effective decision-making, driving real business success

Service Design

A fundamentally different way of leading. Innovative system design
​centred around the customer. 

Public service transformation

Delivering collaborative people centred services, and dealing with complexity

I help organisations with:

- Workshops and health check.

- Help your internal consultants with additional expertise.

​- Process improvement and waste reduction.
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- Redesign of an end to end service, designed around the customer.

​- Service transformation

Call or Skype

Discuss and resolve specific questions
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​Setup a call with me - its free

Onsite analysis

Study and report on competence, issues and potential solutions
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Give me a week and I will give you a wealth of findings.

Work with you

Work with you to make change happen
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​An outside expert is far more effective than internal attempts