Evolve and succeed
|
20 yrs experience |
20+ clients |
41 projects |
Service Design & Business Design
Work smarter with systems thinking
Put the customer at the heart of your business
Unlock the true potential locked in your business
Embrace new flexible ways of working
What we do - Service Design & Organisation Design
Successful organisations succeed because they behave in ways their customers expect them to behave - they
do the right thing at the right time.
They are good at adapting, have smooth end to end workflows, and their employees collaborate & create great value.
do the right thing at the right time.
They are good at adapting, have smooth end to end workflows, and their employees collaborate & create great value.
If you are an organisation that wants your customer to be at the heart of your organisation, systems thinking and service design experienced based methodologies that have been providing success for 20 years.
I am an expert in re-designing service delivery - dealing with your complex world to bring clarity and integration to your workflow. John Mortimer and Hivemind bring in design thinking, systems thinking and digital to seamlessly integrate the customer experience into your way of working.
I am an expert in re-designing service delivery - dealing with your complex world to bring clarity and integration to your workflow. John Mortimer and Hivemind bring in design thinking, systems thinking and digital to seamlessly integrate the customer experience into your way of working.
We create services your customers applaud, and you want to work in
People & teamsEffective empowered teams.
Enabling effective decision-making, driving real business success |
Service DesignA fundamentally different way of leading. Innovative system design
centred around the customer. |
I help organisations with:
- Workshops and health check.
- Help your internal consultants with additional expertise.
- Process improvement and waste reduction.
- Redesign of an end to end service, designed around the customer.
- Service transformation
- Help your internal consultants with additional expertise.
- Process improvement and waste reduction.
- Redesign of an end to end service, designed around the customer.
- Service transformation
Call or SkypeDiscuss and resolve specific questions
Setup a call with me - its free |
Onsite analysisStudy and report on competence, issues and potential solutions
Give me a week and I will give you a wealth of findings. |
Work with youWork with you to make change happen
An outside expert giving new insights |
