Customer centric Service Design
if you don't change, you won't succeed and you won't be here tomorrow.
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Put the customer experience at the heart of your business.
Unlock the true potential locked in your business.
Embrace new flexible ways of working.
Redefine your business, work smarter.
What we do - Service Design Transformation
Successful organisations succeed because they behave in ways their customers expect them to behave - they
do the right thing at the right time.
They are good at adapting, have smooth end to end digital workflows, and their employees collaborate & create great value.
do the right thing at the right time.
They are good at adapting, have smooth end to end digital workflows, and their employees collaborate & create great value.
If you are an organisation that wants your customer experience to be at the heart of your organisation, I can help you do that, and stay ahead of the mainstream.
I am an expert in re-designing service delivery - dealing with your complex world to bring clarity and integration to your workflow. John Mortimer and Hivemind bring in design thinking, systems thinking and digital to seamlessly integrate the customer experience CX into your way of working.
I am an expert in re-designing service delivery - dealing with your complex world to bring clarity and integration to your workflow. John Mortimer and Hivemind bring in design thinking, systems thinking and digital to seamlessly integrate the customer experience CX into your way of working.
We create services your customers applaud, and you want to work in
People & teamsEffective empowered teams.
Enabling effective decision-making. Coaching for effective leadership. |
Service DesignEnd to end flexible workflow,
centred around the customer. |
Ways I can help you
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- Workshops and health check.
- Help your internal consultants with additional expertise. - Process improvement and waste reduction. - Redesign of an end to end service, designed around the customer. - Service transformation |
Call or SkypeDiscuss and resolve specific questions
Setup a call with me - its free |
Onsite analysisStudy and report on competence, issues and potential solutions
Give me a week and I will give you a wealth of findings. |
Work with youWork with you to make change happen
An outside expert is far more effective than internal attempts |
