Service & Business Design using systems thinking for smarter services
  • What we do
    • Service and business design
    • Public service design
    • Service design & systems thinking
  • Articles
    • Examples of Service Design
  • News
  • Portfolio & case studies
    • Approach
    • About me
  • Contact me
  • Workshops
Working Smarter
20 years experience
20+ clients
45 projects

Service Design & Business Design

Working smarter through better service design, and systems thinking

Put the customer at the heart of your business
Unlock the true potential locked in your business
Embrace new flexible ways of working

Designing great services together with you

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Successful organisations succeed because their services behave in ways their customers expect them to behave - the service adapts to do the right thing at the right time.
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​Staff are as flexible as the complexity they face and they work as a team. Smooth end to end workflows  ensure staff collaborate & create great value.


If you are an organisation that wants your customer to be at the heart of your service,  you can do that using systems thinking and service design based methodologies, that have been providing success to best in class services for the past 20 years.

I am an expert in re-designing service delivery - dealing with your complex world to bring clarity and integration to your workflow. Bringing in design thinking, systems thinking and digital to seamlessly integrate the customer experience into your way of working.
We create services your customers want, and that you and your staff want to work in
Portfolio of work
    What we do  
Local gov design
More

Activities over recent months...

helping sweden to learn from the UK's public sector mistakes
Helping sweden to learn from the UK's public sector mistakes
Designing digital to truly support public services
local government  collaborating and working together
Bringing together local government leaders

The challenge to leave behind the old, and create new public services
Working with heads of services to redesign their services
helping a team  transform health & social care
helping a team transform health & social care
Developing internal designers
Developing internal designers
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Is there anything here that interests you?
Let's have a conversation...

 . . . 07772 285982

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Partners
  • What we do
    • Service and business design
    • Public service design
    • Service design & systems thinking
  • Articles
    • Examples of Service Design
  • News
  • Portfolio & case studies
    • Approach
    • About me
  • Contact me
  • Workshops