What is relational public service, and how the public sector can be designed around the characteristics of citizens and their needs.

An overview of recent NHS plans and how systems thinking and human learning systems can inform what is broken and how to fix it.

Using concepts that help us to successfully make transformation work in the public sector using the three horizons, test and learn, and human learning systems.

Managers strive to make their organisations more efficient. And they need to be more effective. But what exactly are they?

Public sector reform needs to replace new public management with a mission driven systemic framework design based on proven experience.

Break free from the trap of silo working, and empower staff cross functional teams. Here we are going to learn from test and learn approaches.

This framework helps me to make sense of complexity for leadership, managing, decision making and designing organisations. Rethinking how we understand and re-design organisations, simpler than Cynefin,

We know that designing complex relational public services fail, unless we adapt and use approaches like those from human learning systems & Systemic design.

Why is managing and leading increasingly awkward today? By accepting and adapting to deal with complexity, change and business as usual as the norm, we can develop new ways of leading and managing that work.

How complexity and person-centred services clashes with the role of Digital that we often use to design services. To be successful we need new approaches.

Creating a transactional digital design clashes with complexity in ways that we woudl never have imagined. This is a good example of what that looks like. Systemic design

Understanding and integrating organisation and service design that exhibit complexity, using systems thinking, is a major step forward to create person-centred services.

,Person centred design, local government using systems thinking, community and iterative design.

Tim Brown from Ideo disusses how service design has expanded and changed in the last few years. It has moved from a product based methodology, to encompassing far wider characteristics.

A review of how complex demand in an organisation, when looked at using a whole systemic approach, and how this is vital when undertaking service design

If data sharing is viewed from a simple demand led approach, then the problem of data sharing becomes far easier.

The folly of centralising and sharing control rooms. The story of the Scottish police.

How a systems thinking approach to understand the real nature of demand from an outside-in view.

The traditional ways of measuring and evaluation of systems change, requires a new approach. This clip from the UNDP sandbox shows how.