Understand Human Learning Systems
Human Learning Systems is a framework for innovation teams to lead, design and operate the transformation towards relational public services. It shows us how to redesign services, that creates the right support to enable people to live well, whilst also reducing the resources that are needed to do this. This site is designed to help you to explore, understand, implement and practice Human Learning Systems through resources, examples, and case studies.
What is Human Learning Systems?
|
Human Learning Systems moves us away from an internal legislative focus to a person centred understanding, helping us to develop new relational ways of designing and working. It engages with localities and communities, by being inherently collaborative and needs led. It helps us to shift our focus from delivering individual services, to integrated working.
Human Learning Systems brings with it better ways to design services with staff and with citizens. It guides front line staff to co-design solutions that ensures that the complex nature of peoples real needs and what is going on in their lives and communities, becomes an inherent part of service delivery. HLS is systemic, it shifts not just the front line, but also the way we see how to design with the whole public and voluntary sector. |
Implementing human learning systems
|
We often view communities as places where public services and health need to do something - to provide support, to spend resources 'fixing'. The reality is that our communities, if we allow them to thrive, become places that create support, that allow for people to build up their ability to stand on their feet. So when you look at case studies here and the work that we do, it is about bringing communities and the people within them back into a place that they could and should be.
Why should we use Human Learning Systems?
Today, we know the outcome of austerity and designing individual services according to the principles of New Public Management. We understand far more about complexity and designing services than we did 15 years ago. And we can see what has happened to our services, communities and health over three decades:
- Austerity has created huge resourcing problems, forcing us to focus on short term activities.
- Prevention has been sacrificed as costs have been cut.
- Demand has risen.
- Citizens become poorer, and the divide in society widens.
- Community cohesion and voluntary groups has suffered.
- Seemingly quick fixes like digital service design do not change the underlying causes.
We now know, that the way we have designed the public sector today is driving increases in cost and demand . Here in the UK it is failing us from an efficiency, and citizen outcome perspective. We need something new and Human Learning Systems is a proven approach with robust examples that work.
HLS is more than supporting communities. It is a shift in thinking. It gives us a path for public sector reform.
We often view communities as places where public services and health need to do something - to provide support, to spend resources 'fixing'. The reality is that our communities, if we allow them to thrive, become places that create healing, that support, that allow for people to build up their ability to stand on their feet. So when you look at case studies here and the work that we do, it is about bringing communities and the people within them back into a place that they could and should be.
HLS is more than supporting communities. It is a shift in thinking. It gives us a path for public sector reform.
We often view communities as places where public services and health need to do something - to provide support, to spend resources 'fixing'. The reality is that our communities, if we allow them to thrive, become places that create healing, that support, that allow for people to build up their ability to stand on their feet. So when you look at case studies here and the work that we do, it is about bringing communities and the people within them back into a place that they could and should be.
How to do human learning systems
We have been working with these principles and approach now for over 20 years, having redesigned every type of local government service. We have seen how Human Learning Systems works, its impact, and its ability to reduce cost and demand.
When we apply an implementation method and bring our experience, to enable the bigger picture of change and transformation to occur. We help by;
- Each local authority service is different and needs different approaches.
- We can help you to decide how much transformation depth of change is best?
- How do you start, who is involved and how do we actually create the team?
- What is the plan for change, and how do we ensure the right direction, measure how well we are doing, what we are learning and the next steps to make this scaleable?
- How to lead this change.
Undertaking such change is complex. Below is a graphic that shows the various parts of a change methodology that we have built up. Each element is necessary.
When we apply an implementation method and bring our experience, to enable the bigger picture of change and transformation to occur. We help by;
- Each local authority service is different and needs different approaches.
- We can help you to decide how much transformation depth of change is best?
- How do you start, who is involved and how do we actually create the team?
- What is the plan for change, and how do we ensure the right direction, measure how well we are doing, what we are learning and the next steps to make this scaleable?
- How to lead this change.
Undertaking such change is complex. Below is a graphic that shows the various parts of a change methodology that we have built up. Each element is necessary.
Human Learning Systems elements
John Mortimer is part of a core collective that have pulled together the these concepts, and resources. On the Human Learning Systems website there are a collection of case studies, of which two are examples that we have led.
How we can help you
We are experts in transformation and reform. Redesigning services.
We are often asked to support organisations in two ways;
- we can directly partner to help you to do this,
- we can help your internal consultants do this for themselves through workshops and virtual mentoring.
The expertise that we have gained helps you to avoid the significant issues and problems associated with such implementation, and boost your internal capability to do this yourselves. With this type of complex change, we have found that those that have struggled to do this are far more common than those that have succeeded.
We have led or participated in:
- 5 locality hubs.
- 2 health and social care prototypes
- 29 service redesigns
We are often asked to support organisations in two ways;
- we can directly partner to help you to do this,
- we can help your internal consultants do this for themselves through workshops and virtual mentoring.
The expertise that we have gained helps you to avoid the significant issues and problems associated with such implementation, and boost your internal capability to do this yourselves. With this type of complex change, we have found that those that have struggled to do this are far more common than those that have succeeded.
We have led or participated in:
- 5 locality hubs.
- 2 health and social care prototypes
- 29 service redesigns
Human Learning Systems workshops, examples and resources
|
Other locality based work from the report 'Saving money by doing the right thing', are good examples. The Liberated Services report by Demos brings some of this together in a coherent whole.
|
