Service Design for Complexity Examples using Systems Thinking
Service design, complexity and systems thinking how-to series
This is a list of the posts that describe some of my experiences, that service designers can access to help understand an example of a comprehensive approach to service design. It incorporates the characteristics of complexity, and uses systems thinking as a base to develop an approach to really change and transform services.
The aspects of this approach are based on a comprehensive view of the service; taking into account the workflow, people, functions, and leadership
How-to Series #1 Engaging with leaders for Supportive Leadership
Engaging with senior managers is something that we should all understand as being fundamental to any real change. Leaders have the ability to make things happen, and to take forward and become sustainable. This is an example of how to avoid some of the pitfalls that consultants can make, trying to get leaders to do what they want.
How-to Series #2 Taking Leaders on a Rapid Service Design Sprint
Once connected to leaders, this is an example of a first stage of engagement, to begin the process of working together on the problems that leaders face.
How-to Series #3 Front line staff that WANT to change!
How many of us have witnessed resistance to change from the front line? That can be avoided in certain situations,a nd this is an example of the groundwork that was made to avoid resistance.
How-to Series #4 A manager who transformed her understanding of management in one afternoon
Sometimes, learning comes in stages. This is an exampe of a manager learning for herself, rather than from others. And the power that can have on real mindset change.
How-to Series #5 Person centred design and why it is so challenging
A quick lesson in real outside-in customer understanding. Really understanding that viewpoint is easy if we connect directly with the customer. This has got to be the place to start with any service design.
How-to Series #6 Modern management, and the self-managed team
An introduction to the development of a team of people who are able to take operational decisions themselfves.
How-to Series #7 How to get busy managers to want to work with you
This is a technique of how to get a manager, especially a busy one, to want to work with you.
How-to Series #8 Front office demand workflow download
In support of an outside-in perspective, this is a framework on how to understant demands coming into an organisation or service, and how to begin to group them for the subsequent design of services.
The aspects of this approach are based on a comprehensive view of the service; taking into account the workflow, people, functions, and leadership
How-to Series #1 Engaging with leaders for Supportive Leadership
Engaging with senior managers is something that we should all understand as being fundamental to any real change. Leaders have the ability to make things happen, and to take forward and become sustainable. This is an example of how to avoid some of the pitfalls that consultants can make, trying to get leaders to do what they want.
How-to Series #2 Taking Leaders on a Rapid Service Design Sprint
Once connected to leaders, this is an example of a first stage of engagement, to begin the process of working together on the problems that leaders face.
How-to Series #3 Front line staff that WANT to change!
How many of us have witnessed resistance to change from the front line? That can be avoided in certain situations,a nd this is an example of the groundwork that was made to avoid resistance.
How-to Series #4 A manager who transformed her understanding of management in one afternoon
Sometimes, learning comes in stages. This is an exampe of a manager learning for herself, rather than from others. And the power that can have on real mindset change.
How-to Series #5 Person centred design and why it is so challenging
A quick lesson in real outside-in customer understanding. Really understanding that viewpoint is easy if we connect directly with the customer. This has got to be the place to start with any service design.
How-to Series #6 Modern management, and the self-managed team
An introduction to the development of a team of people who are able to take operational decisions themselfves.
How-to Series #7 How to get busy managers to want to work with you
This is a technique of how to get a manager, especially a busy one, to want to work with you.
How-to Series #8 Front office demand workflow download
In support of an outside-in perspective, this is a framework on how to understant demands coming into an organisation or service, and how to begin to group them for the subsequent design of services.
