Systemic service design reinventing work for smarter services
  • What we do
    • Service and business design
    • Public service design
    • Service design & systems thinking
  • Articles
    • Examples of Service Design
  • News
  • Portfolio & case studies
    • Systemic triple diamond
    • webinars
    • About John
    • Approach
  • Courses
    • Service Design Systemic Workshop
  • Contact me
Working Smarter
20 years experience
20+ clients
45 projects

Reinventing your services through systemic design

Working smarter through better service design, using systems thinking

Put the customer at the heart of your business
Unlock the true potential locked in your organisation
Embrace new flexible ways of working

Don't accept consultants reports; this is about designing great services with you

systemic design
The Traditional Command & Control models of the past are not working...
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Successful organisations succeed because their services behave in ways their customers expect them to behave - the service adapts to do the right thing at the right time.
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​Staff are as flexible as the speed of change of the business environment. Smooth end to end workflows  ensure staff collaborate & create great value.
Using systems thinking and systemic design expertise, that have been providing success to best in class services progressive organisations. 

We are expert in re-designing service delivery - dealing with your complex world to bring clarity and integration to your workflow. Bringing in systemic design, systems thinking and digital to reinvent the customer experience into your way of working.

Systemic design masterclass workshop
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New course,  out now!

Why systemic design?

Good services exist when departments and staff to collaborate together as the norm, and staff that are able to take some responsibility for operational decisions. Freeing up the manager to focus on the service itself - understanding and making decisions - improving the work. Systemic design done well creates:
  • The role that you always wanted to have as a leader.
  • Employees become motivated, and perform to their full.
  • Innovation permeates into all parts of the organisation.
  • Value is created and waste in the flow gets slashed.
  • Performance improves, consistently.
  • The ability to adapt to rapid change.
More

Activities over recent months...

helping sweden to learn from the UK's public sector mistakes
Helping sweden to learn from the UK's public sector mistakes
Designing digital to truly support public services

The challenge to leave behind the old, and create new public services
Working with heads of services to redesign their services
helping a team  transform health & social care
helping a team transform health & social care
Developing internal designers
Developing internal designers
public sector design workshop
systemic design
Is there anything here that interests you?
Let's have a conversation...

 . . . 07772 285982

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human learning systems
Collaborator
  • What we do
    • Service and business design
    • Public service design
    • Service design & systems thinking
  • Articles
    • Examples of Service Design
  • News
  • Portfolio & case studies
    • Systemic triple diamond
    • webinars
    • About John
    • Approach
  • Courses
    • Service Design Systemic Workshop
  • Contact me