if you don't change, you won't succeed and you won't be here tomorrow.
20 yrs experience
Put the customer experience at the heart of your business. Unlock the true potential locked in your business. Embrace new flexible ways of working.
What we do - Service Design Transformation
Successful organisations succeed because they behave in ways their customers expect them to behave - they do the right thing at the right time. They are good at adapting, have smooth end to end digital workflows, and their employees create great value.
If you are an organisation that wants your customer experience to be at the heart of your organisation, I can help you do that, and stay ahead of the mainstream.
I am an expert in re-designing service delivery - dealing with your complex world to bring clarity and integration to your workflow. John Mortimer and Hivemind bring in design thinking, systems thinking and digital to seamlessly integrate the customer experience CX into your way of working.
We create services your customers applaud, and you want to work in