One of the reflection on how to deal with change, is that change is less about a change initiative, and more about how we work. We are recognising that change is more and more like the way things are around here.
This is an interesting point, because there is a strong metaphor of; we are either in a balanced and stable state, or we are trying to change something. When we are stable we work one way; procedures instruct us, measures guide us, and people do the things they have on their job description.
And when we ‘do change’ we work another way. We plan, decide, develop a programme, and implement. We are move from one state to the next.
But increasingly we see that both seem to be constants at the same time… And trying to jump between one and the other seems to be unstable and often contradictory. Staff cannot keep up, and managers are trying to fight fires.
The clash between the two states points to a tension, that if it remains, becomes increasingly uncomfortable. And the more we try and pin each down, the more confusion it seems to create.