Going deeper into the systemic design of services; complexity & systems thinking workshop course
Service organisations range from simple transactional design, towards more complex and human centred relational services - both in the private & public sector. Systemic design shifts us into new ways of working using systems thinking, beyond the boundaries of our existing approaches. This is a practice based workshop looking at bringing a systems perspective, recognising commercial sense and business acumen to the design and change of services and organisations.
systemic design evolution
Workshop objectives
- Learn how to apply some basic business sense and acumen to your design and change approach.
- Develop new ways of understanding citizens/ customers, that will capture strength based wider needs than you do now.
- To recognise complex 'wicked' characteristics and how to incorporate them into your work.
- Expand from product or process change to incorporate wider elements.
- Incorporate systems thinking, complexity and systemic design concepts and tools.
- Revisit traditional change methods, and evolve them to a new level.
- Revisit intervention methods like the double diamond, and expand it to the triple diamond.
- Apply new techniques of influencing workplace behaviours to your work.
- Successfully influence and integrate what you do within an organisation.
- Co-design with the 'liberated method' to enable innovation, relational working, and participatory leadership.
- Develop your self-awareness as a change agent, and how that relates to others to maximise your impact.
"'Tremendous value, lots of grounding, loved the examples… Every expectation fulfilled."
"This is a very new way of looking at things..."
This is different because it is not about simply adding methods to what you already do. When we apply a systemic set of principles to the methods we currently use in a business environment, this enables us to do different and better things.
Leaving behind jargon that is prevalent in systems literature, we will be focusing on robust practice and case studies that I and others have personally undertaken over 22 years. We will explore design, change, & digital, and we will expand them with powerful and practical concepts and methods.
We will explore how to develop new ways of working, that you can then take forward in your journey of developing yourself.
The workshop is designed to look at how you can position yourself in an organisation to co-create change with decision-makers and employees, so that we can become embedded in business decision making, rather than simply trying to be noticed.
Ideally, you perhaps are;
Leaving behind jargon that is prevalent in systems literature, we will be focusing on robust practice and case studies that I and others have personally undertaken over 22 years. We will explore design, change, & digital, and we will expand them with powerful and practical concepts and methods.
We will explore how to develop new ways of working, that you can then take forward in your journey of developing yourself.
The workshop is designed to look at how you can position yourself in an organisation to co-create change with decision-makers and employees, so that we can become embedded in business decision making, rather than simply trying to be noticed.
Ideally, you perhaps are;
- You are an experienced designer, or you may be leading other designers.
- You have an internal change OD role, wishing to learn wider systemic techniques.
- You are operational, and want to learn more about cutting edge ways of working.
- You may be a manager or owner of a service, wishing to delve closer to the re-design of services and better ways to lead your teams.
To be decided
Three half days over three consecutive days.
3.5 x 3 = 10.5 hrs total hours.
12 participants max to ensure quality engagement.
Location; Wherever you are! Online - Zoom
If you have any further questions, please email me on john.mortimer@improconsult.co.uk
Three half days over three consecutive days.
3.5 x 3 = 10.5 hrs total hours.
12 participants max to ensure quality engagement.
Location; Wherever you are! Online - Zoom
If you have any further questions, please email me on john.mortimer@improconsult.co.uk
Price of workshop
£ per person, inc vat.
£ outside UK non-vat
£ outside UK non-vat
Or email to bill me directly
Moving from concepts, to creating impactful change
We are pretty good at redesigning services like developing online shopping, or improving processes. Costs have been slashed, and the user experience has got lots better. But what happens when we delve into services that are not quite so transactional? What happens when we want to do more than simply improve one part?
Today we recognise that service design and change in organisations, as a practice, is becoming less about delivering products and project management, and more about impacting the whole end to end service; together with integrating this into how the business really works and is managed. This workshop is about incorporating proven progressive systemic design and change concepts and methods that deal with the characteristics of people rather than products. It is designed to deepen and strengthen our skills to enable us to become more effective.
This is especially the case in the public sector, as we begin to tackle complexity in services like adult social care and homelessness. Introducing Human Learning Systems, systems thinking methods, and test and learn method.
- Those services that have elements of complexity,
- Services that are more about people than product,
- How can we overcome resistance to change,
- What about transforming the whole service?
Today we recognise that service design and change in organisations, as a practice, is becoming less about delivering products and project management, and more about impacting the whole end to end service; together with integrating this into how the business really works and is managed. This workshop is about incorporating proven progressive systemic design and change concepts and methods that deal with the characteristics of people rather than products. It is designed to deepen and strengthen our skills to enable us to become more effective.
This is especially the case in the public sector, as we begin to tackle complexity in services like adult social care and homelessness. Introducing Human Learning Systems, systems thinking methods, and test and learn method.
"A big game changer…"
Why is this workshop different?
You can already do a course on systems thinking, or read a book about complexity, but they are often heavily theoretical, or they are very general. Or you might learn about lots of different systemic tools. Either approach may leave you with more questions than answers, and with questions as to how to use them effectively
What is different in this workshop, is that we will use successful real examples of change & triple diamond systemic design, both from the public and private sector. We will link new systemic change principles with new techniques; some that you can use immediately, and others that will give you pointers for further and deeper collaboration with change experts outside of your change discipline. We will focus on the principles of business and decision-making, and rather than trying to 'influence them' we will explore how to become a part of that.
The hard work of sifting through theories, books and blogs has been done for you!
This is an interactive course that adapts to your own challenges that you might bring to the workshop. We will explore together how we might overcome them using our new found knowledge.
What is different in this workshop, is that we will use successful real examples of change & triple diamond systemic design, both from the public and private sector. We will link new systemic change principles with new techniques; some that you can use immediately, and others that will give you pointers for further and deeper collaboration with change experts outside of your change discipline. We will focus on the principles of business and decision-making, and rather than trying to 'influence them' we will explore how to become a part of that.
The hard work of sifting through theories, books and blogs has been done for you!
This is an interactive course that adapts to your own challenges that you might bring to the workshop. We will explore together how we might overcome them using our new found knowledge.
Lets hear it from participants...
I found it brilliantly human; when we are put into an organisation machine design, we are not built like this. This shows the foundation of human-centred design.
What John is doing, the mix of systems thinking and service design in a really practical way. No-one does this. This is really interesting.…
How powerful it is when we can bring this and make this visible, and help the decision-makers to make the right decisions.
The reason so many digital projects fail is that were not helping the staff to build the service first…
What John is doing, the mix of systems thinking and service design in a really practical way. No-one does this. This is really interesting.…
How powerful it is when we can bring this and make this visible, and help the decision-makers to make the right decisions.
The reason so many digital projects fail is that were not helping the staff to build the service first…
Workshop content
"This is opening up my role; how it could be..."
GDS, Human Learning Systems, & relational public services
The design of our public services is now demanding that we move into the realm of more complex people centred relational design. Co-design and collaborative approaches are being experimented with, that moves services to cover far more than the standard pathways and referrals.
This is about strengths based relational approaches, and we will use a systemic design method
This approach we will be examining is aligned with Human Learning Systems; a collection of proven case studies and a methodology put together by a group of us with Professor Toby Lowe and others.
This is about strengths based relational approaches, and we will use a systemic design method
This approach we will be examining is aligned with Human Learning Systems; a collection of proven case studies and a methodology put together by a group of us with Professor Toby Lowe and others.
Co-creation, engaging managers and stakeholders
There is much talk about person-centered, systems convening, and systemic design, but the outcomes are often less than robust. We will understand how you can better engage with, and collaborate better, with others in your organisation. Widening your scope - using their language and understanding how to co-design a service from end to end, and from the bottom up.
Course design
Module 1 - The core of systemic design and complexity, discussing the implications for the design methods we use today. We will go through some concepts using a case study, where we will hear from those involved in the case study, and relate that to the concepts. Day 1.
Module 2 - Working on what we have learned, to delve into the reality of co-design, and the triple diamond methodology of design in complex environments. We will link into deeper aspects of systems, design thinking & systems convening, where you will participate by bringing your previous experience to the group to discuss ways forward. Day 2
Module 3 - This is where we we will stand back and complete the synthesis between systems, change and complexity. And we will bring the elements we have discussed together, so that you can relate this to your specific work. This module benefits from using the experiences of those in the group to boost our sense-making from the interactions between us. Day 3
It is possible to modify the content to suit particular organisation needs. Please contact me for alternative client designs for this workshop.
Module 2 - Working on what we have learned, to delve into the reality of co-design, and the triple diamond methodology of design in complex environments. We will link into deeper aspects of systems, design thinking & systems convening, where you will participate by bringing your previous experience to the group to discuss ways forward. Day 2
Module 3 - This is where we we will stand back and complete the synthesis between systems, change and complexity. And we will bring the elements we have discussed together, so that you can relate this to your specific work. This module benefits from using the experiences of those in the group to boost our sense-making from the interactions between us. Day 3
It is possible to modify the content to suit particular organisation needs. Please contact me for alternative client designs for this workshop.
Pre-requisites & preparation
After booking, you will receive invitation details, and be asked about the issues you face at work that you hope to work on in this workshop.
You will already have real world design or change experience to gain maximum benefit from the workshop. And you must be expecting to expand your view of change & design that you currently hold, that will challenge some of your currently held assumptions. If you're not prepared to absorb new concepts, internalise them, and move them forward yourself, this workshop is perhaps not for you.
For further reflection, a one to one follow up session is also offered after this course. And this will extend to periodic invitations to alumni meetings.
Your level of English will be good, and you will need to have access to a good screen and audio/ visual.
You will already have real world design or change experience to gain maximum benefit from the workshop. And you must be expecting to expand your view of change & design that you currently hold, that will challenge some of your currently held assumptions. If you're not prepared to absorb new concepts, internalise them, and move them forward yourself, this workshop is perhaps not for you.
For further reflection, a one to one follow up session is also offered after this course. And this will extend to periodic invitations to alumni meetings.
Your level of English will be good, and you will need to have access to a good screen and audio/ visual.
About John Mortimer
I originally started work in engineering, design and managing operational departments. I quickly realised that the ability to make a difference lay beyond the technology or in any specialism itself. I have worked in software, operations, engineering, robotics, and finally business consulting. I have an MBA that corresponds to a business background.
I have participated or led over 45 direct interventions in change and transformation, learned from OD and systemic change consultancies and experts in their field with Vanguard consulting. I became fascinated and enthused by alternative approaches to change, re-inventing work, and managing organisations.
I am now returning back the experience and knowledge gained, both from the mistakes, and the successful outcomes that have been achieved across a myriad of services. Incorporating learning has been borrowed by ‘standing on the shoulders of giants’.
I have participated or led over 45 direct interventions in change and transformation, learned from OD and systemic change consultancies and experts in their field with Vanguard consulting. I became fascinated and enthused by alternative approaches to change, re-inventing work, and managing organisations.
I am now returning back the experience and knowledge gained, both from the mistakes, and the successful outcomes that have been achieved across a myriad of services. Incorporating learning has been borrowed by ‘standing on the shoulders of giants’.