Local government response to COVID-19 is giving us a glimpse of a new way of delivering our public services. What can we learn from this, and make Working Smarter the new way of working?
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Tim Brown, IDEO
The context used to be we were designing things within systems that were relatively stable. Now we're designing things when the systems themselves need designing. -
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Understanding complexity and then applying that to dealing with people is critical to true service and systems design in our health services and ICS. -
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Data sharing, often a major stumbling block to joined-up working in the public sector. How to use a systemic approach to thinking about the problem and delivering a different and far easier solution. -
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Standardisation and centralisation in the public sector - another example of the unintended outcomes -
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Value and failure demand analysis. Using it will help you to see why certain issues remain resistant to change, regardless of how many consultants, or how much money is thrown at it.