Break down silo working
A systemic approach of learning about customer interactions and value across the service
Demands into a service are the starting point of interactions with customers. Without the demand, there is no customer, and there is no service. When we look at the point of entry of these demands, and follow that through the front line, to the back office, we can then get a good idea how effective and efficient that flow is. We can see this, not from the perspective of the organisation, but from the perspective of the customer. This knowledge will then allow us to re-design the service from a true customers perspective that is based on that demand. Breaking down the barriers that create silo working.
This section is a continuation of the previous Value & Failure demand article
This section is a continuation of the previous Value & Failure demand article