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Designing complex systemic person centred services fail unless we use complexity and systemic based approaches like test and learn.
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The way we manage today calls on us to be more focused on our people, respond quicker to business problems, and deal with an increasing number of different type of issues.
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Complex person-centred public services and digital have to be designed in ways that are fundamentally different, to how we design transactional services.
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Moving service design forwards into systemic design to incorporate systems thinking, allows us to expand the depth of how we can evolve organisations and design for complexity
