From senior leaders

John has been able to quietly and determinedly shine a new light on the way we do business.

John is a thoughtful and tenacious individual and he has been able to energise and re-motivate myself and others to believe that things can be changed with perseverance and purpose.

John has provided a positive and lasting impression on the staff he has worked with.

The few days I have spent learning about the Systems Thinking approach have given me confidence that it is within my gift to start making changes in order to benefit the customer in my area of business and beyond. It has provided me with a different and more effective approach i.e. discussing with and guiding people to enable them come to their own conclusions based on actual information instead of trying to talk people round and getting nowhere.

John is a thoughtful individual who is clearly passionate about his work and wider public service.

I have enjoyed working with him and benefitted greatly from his teaching.

John has shown he can both adapt to the context and stay true to his values and principles.  This has earned him wide respect at all levels, and he is seen as a trusted advisor who can be relied upon to get the job done.  I have enjoyed working with John and am very grateful for the way he has helped me learn.

From mid level managers

An awful lot of learning, I learned lots

You won't believe the weight that lifted just by talking to you and getting some context back

I sit with them now, and help them see what can be reduced

The process (of learning) is still carrying on for me

It has opened my eyes, when I leave this team I am going to manage people so differently.

It's changed me, what I do now is different.

to truly listen to members of staff from an outside perspective is invaluable and is not the same as having a usual discussion as a manager.

I am going to tell the Chief Exec, that you should do this to all us managers!

There is also no replacement for actually leaving the office and living the tasks/role of your team – someone telling you what goes on is entirely different.
This will have a much more positive effect on staff than many realise.

I have learned that my focus should be on the value of the ‘flow’/process

I have not been enthused like this for years...
This gives me a reason to get up in the morning.