Webinars that describe different aspects of service design using systems thinking

Every few weeks we have been putting on one hour webinars that describe a real public sector case study.
I decided to do this because I saw that there was a great interest in systems thinking, and everywhere I looked there were accounts of the systems theory or thinking methods. That is fine, but we also need to help each other learn how to do it in reality. It is not enough to think, we need to do...

It goes through the

• design,
• approach,
• how staff and the managers work together within teams,
• work with the managers,
• leadership of the intervention,
• the journey,
• and the outcomes,
• the impact on staff, and how they are able to embrace this way of change, and bring their whole selves to work.
  

We demonstrate the impact of complexity within service design and how it fundamentally alters the way w need to design services.

​ Public sector systemic service design; a real example #1

10 June, 2021
Environment Health Service, UK.
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​If you believe that this is relevant to you and your group,  and you would like to me to do something similar for a group, then please get in touch.

​ Public sector systemic service design; a real example #2

18 June, 2021
Housing allocations, UK.

The feedback from those watching gives an indication of the value of the webinars

———— Copies of the texts I received
You explained really well the activities you did and how you gained the specific insights - I loved the visuals of the whiteboards and post-it activities as well - it shows how this work is really done - it should be hands-on and visual etc.

• This is such a great approach! If only service managers did this!
• This is so good. Such interesting insight and love the collection of numbers and rates through discovery!
• Great Project and Interesting aspects! I’d get in contact, have to leave now. Thank you so much!
• Thanks for a really inspiring session.
• It was a really awesome case John. Congrats
• Sorry I've got to jump out - What a fantastic case study - work to be proud of. Definitely what I'd like to be part of!
• Thanks for a really interesting - would love to join future session on similar topics
• This was a wonderful and illuminating presentation.... these ideas are key to real, transformational citizen centric services across the public sector
•  Thank you for your time and great insights.
• great session thank you John, it's all about educating in a different way of working... that works!
• Your answer is bringing me joy John thank you
• This was beyond inspiring! thank John and everyone else for your amazing questions. I could listen to this for hours but I have to drop out.
• Hey John, thank you for the great presentation
• John this really was a wonderful presentation
• It’s after midnight here so need to go but I learnt a lot from this. Thanks
• Thank you John for your time. Had a great time, looking at the insights and the process. Hope to connect later.
•  This is wonderfully inspiring
• Oh wow, people just need a chance to improve and a heart to give them trust they can do it! It was empowerment that made the difference!
• This is all fantastic. Says a lot about the power of empathy and kindness to redefine relationships and inspire change
• The interesting thing is that you managed to turn a regulator into a service provider.
• Examples are great. They make it real.
• This was amazing, thank you!
• Thanks for an interesting presentation!
• Thank you really interesting
• Thank you for a great and very interesting presentation
• Amazingly inspiring! Thanks!
• Thank you sooo much!
• Thank you very much, John! Very inspiring
•  Thank you! amazing experiences
•   Great presentation, very thought provoking. Have a great weekend.
•  Thank you!
•  Thats was great, gives a practical explanation to something quite abstract

If you wish to learn more about this approach, you might be interested in a one day workshop, that will go through some of the key concepts and methods described here. 

Workshop