Design Thinking and Systems Thinking

What are the outcomes for you and your organisation?

Managers are surrounded by employees that are self organising, and are able to take some responsibility for operational decisions. This frees up the manager to focus on the system itself - understanding and making decisions - improving the work.

  • It creates the role that you always wanted to have, you become a great leader.
  • Employees become motivated, and perform to increasing capabilities.
  • Innovation permeates into all parts of the organisation.
  • Waste in the flow gets slashed, and continues to fall.
  • Performance improves, consistently.
  • You will wish you had done this years ago.

What is Systems Leadership, Service design & Design Thinking?

It is a way of leading; of understanding an organisation, and how to lead it. It is different to how we generally practice leadership today. Your managers develop a systems perspective that sees the organisation, not as a series of departments, but as an end to end flow starting with the customer experience. Your service is designed around your customers needs and your business design follows the service design.

It has created the most successful organisations in the world. Its principles have been successfully applied to both private and public sector organisations.
Invest three days of your time, and we will work together and actually experience the potential of your organisation. Let me know if you are interested...
A systems thinking case study

To listen to some that have been through this, watch this video...

Published by Vanguard Consulting, on Youtube
Designed around the customer
Based on empirical evidence of what works
Collaborative
Prototype and learn from rapid iterations

Lean Design thinking and the Toyota system

The Toyota system is a strategy for excellence in everything.

Lean is our interpretation of the approach used by the most successful car manufacturer in the world - Toyota. Unfortunately, most practitioners have understood that lean is about applying a set of tools. Its not, its about understanding the way that the managers of Toyota understand and manage their work flows and people.

As soon as your managers understand this, then they too can apply that approach to what they do.

It is not difficult to understand, its just a change on what to focus on.  I can help you and your managers see the potential for change in your organisation.