Date: 28-29 April 2020,
Price: 2000kr, excl. moms
This is a fundamental workshop designed for public sector leaders. The driver for the workshops are the changes that are currently impacting on Swedens public sector at present and in the future. The UK has been in the throes of change for the last 40 years, and the learning that has come from the sucdesses and learning that we have made can help those leaders in Sweden to learn from past experience.
The basis for the workshop approach is systesm thinking, people centred design; moving away from the traditional bureaucreatic design of public services.
Session 1 Understanding Demand and Consequences for Design of Public Sector Services
Demonstrate concrete ways to go about understanding how well today's structure and design of municipal services meet the demand and needs of citizens. How to deal with complex demand and to successfully design effective front end demand capture.
Session 2 Understanding a person centred service, and the Implications for Service design
We will demonstrate why standardised design and their corresponding measures often provide poor value to those who receive them. Instead, when designing services based on an understanding of the citizen's needs and their lives, and the way staff work together based on jointly developed frameworks, the consequences are both better outcomes and lower costs. More importantly for leadership and behaviour; this is about new ways of management approaches and dealing with complexity.