Moving service design forwards into systemic design to incorporate systems thinking, allows us to expand the depth of how we can evolve organisations and design for complexity
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The context used to be we were designing things within systems that were relatively stable. Now we're designing things when the systems themselves need designing.
Data sharing, often a major stumbling block to joined-up working in the public sector. How to use a systemic approach to thinking about the problem and delivering a different and far easier solution.
Standardisation and centralisation in the public sector - another example of the unintended outcomes
Value and failure demand analysis. Using it will help you to see why certain issues remain resistant to change, regardless of how many consultants, or how much money is thrown at it.
Commissioning and outsourcing has failed in the public sector, new ways of understanding commissioning are taking hold in the UNDP and in many third sector organisations.
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