Service & Business Design using systems thinking for smarter services
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bringing together local government leaders, collaborating and working together

8/9/2019

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It is so refreshing to work with how leaders in the public sector benefit from discarding their traditional silo mentality and work together to share learning and collaborate with each other.

In 2019 it has been wonderful to see how many public sector managers really do want to design their services to do the right thing for citizens and communities. Although there are some islands of best practice around the country, the reality of local goverment falls to local managers who are responsible for services in their area. And it has been a privelidge to gather together those who want to move forward and avoif the short termism that so many succumb to simply cost cutting.

Regional Workshops

Workshops for chief executives and directors have been a great way to demonstrate how collaboration leads to shared learning across councils - and that reduces cost ands enhances competence in each organisation. It has been a pleasure to participate in several of them and to see the egos and historic mindset break down and produce real collaboration.
Real change in created when leaders decide actively to mvoe in a positive direction that is free from the old mindset. it is easy to start and that is the only thing that is needed - to start. It is a journey, and not a destination. It depends on leaders regornising their human-ness, and recognising that we are all learning, and we need to move forward.
It is great to see how the development of systems thinking moves on our approaches from salami slicing of annual budgets, and cutting services.
The continued movement of allowing our inward drive to improve and make the world a better place helps us to focus on sustained and real change, together with those we work with. It allows us to cut through the short term knee-jerk rlotitcally driven reactions, and focus on what is truly needed.
From the idealistic days of the 1970's we have ignored the true nature of the problems in our public services, and we have failed to address the causes of why we can never get our public sector to be efficient and effective at doing what it is there to do
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  • What we do
    • Service and business design
    • Public service design
    • Service design & systems thinking
  • Articles
    • Examples of Service Design
  • News
  • Portfolio & case studies
    • Approach
    • About me
  • Contact me
  • Workshops