The public sector has been ravaged over the last decades. Helping managers to stop firefishting in a stressed environment and take stock of where they are
Austerity has torn a void into the heart of our society, and how willing are we to face up to this?
Helping busy managers who end up rushing from situation to situation, fixing issues that all seem to be as important as the next. Working with those managers to create a prioritised plan for their service development. Taking into account the workflow, their staff, competencies, value created, and the role of the supervision.
The legacy that we leave...
Working with local government with collaborate approaches that use systems thinking has allowed managers to redefine their services in ways that we have never done before. The outcomes have been that our citizens get the support they need to live meaningful lives in their communities, and the local area begins a journey to heal rifts and meld together.
By discarding traditinoal management approaches of departmental silo working, and a focus on cutting servies, it has been a privelidge to help managers to redefine their services to develop a services that does work to support those in need. We have understood for the first time the true customer journeys, end to end.