Deeper Service Design, applying Systems Thinking and Complexity

2 half days

Service design is ready to produce more profound outcomes than we are capable of today. This workshop takes systems thinking, complexity, and change methodologies, and begins your journey of how to incorporate them into deeper service & business design.

Course details & Booking

Next workshops

24 -25 March 2021  
5 - 6 May 2021
+ future dates

9:15 - 12:30am, over 2 days
Location; Wherever you are!
Online - Zoom

Swedish Local Gov Managers workshop

0.5 day

This is a fundamentals workshop designed for a client who is undertaking a transformation in their approach and service delivery. The driver for the workshops are the changes that are currently impacting on Swedens public sector at present and in the future.

Next workshop

Spring 2021

Location; Online

Past Courses

Swedish public sector Leaders workshop

1 day

This is a fundamental workshop designed for public sector leaders. The driver for the workshops are the changes that are currently impacting on Swedens public sector at present and in the future.

Course details

Past workshop 

April 2020

Location; Online

Design for people or families in most need

1 day

This is a fundamental workshop designed for public sector leaders. The driver for the workshops are the changes that are currently impacting on Swedens public sector at present and in the future.

Course details

Past workshop

March 2020

Location; Site

Service Design, in the Swedish Public Sector

1 day

Service designers have an important role to play in the public sector. This workshop is helping to understand how to adapt to the complexity and differences that characterises design in the Swedish public sector.

Course details

Past workshop

Nov 2018

Location; Stockholm, Sweden

Systems Thinking Fundamentals

3 day

A hands-on introduction to systems thinking and appplying it to a service. This workshop is a mix of classroom, and going into the work.
The outcome is a high level understanding of the service from a systems perspective, how it's elements interact and what are the main factors driving its performance.

Various clients

2008 - 2014

Location; client