Service & Business Design using systems thinking for smarter services
  • What we do
    • Service and business design
    • Public service design
    • Service design & systems thinking
  • Articles
    • Examples of Service Design
  • News
  • Portfolio & case studies
    • Approach
    • About John
  • Courses
    • systems thinking workshop
  • Contact me

Service Design Courses

service design

Better skills
 Expert knowledge
  Achieve more...

Deeper Service Design, applying Systems Thinking and Complexity

service design course
2 half days
Service design is ready to produce more profound outcomes than we are capable of today. This workshop takes systems thinking, complexity, and change methodologies, and begins your journey of how to incorporate them into deeper service & business design.
Course details & Booking
Next workshops
24 -25 March 2021  
5 - 6 May 2021
+ future dates

9:15 - 12:30am, over 2 days
Location; Wherever you are!
Online - Zoom

Swedish Local Gov Managers workshop

service design course
0.5 day
This is a fundamentals workshop designed for a client who is undertaking a transformation in their approach and service delivery. The driver for the workshops are the changes that are currently impacting on Swedens public sector at present and in the future.
Next workshop
Spring 2021
Location; Online

Past Courses

Swedish public sector Leaders workshop

service design course
1 day
This is a fundamental workshop designed for public sector leaders. The driver for the workshops are the changes that are currently impacting on Swedens public sector at present and in the future.
Course details
Past workshop 
April 2020
Location; Online

Design for people or families in most need

service design course
1 day
This is a fundamental workshop designed for public sector leaders. The driver for the workshops are the changes that are currently impacting on Swedens public sector at present and in the future.
Course details
Past workshop
March 2020
Location; Site

Service Design, in the Swedish Public Sector

service design course
1 day
Service designers have an important role to play in the public sector. This workshop is helping to understand how to adapt to the complexity and differences that characterises design in the Swedish public sector.
Course details
Past workshop
Nov 2018
Location; Stockholm, Sweden

Systems Thinking Fundamentals

systems thinking fundamentals
3 day
A hands-on introduction to systems thinking and appplying it to a service. This workshop is a mix of classroom, and going into the work.
The outcome is a high level understanding of the service from a systems perspective, how it's elements interact and what are the main factors driving its performance.
Various clients
2008 - 2014
Location; client
Picture
Is there anything here that interests you?
Let's have a conversation...

 . . . 07772 285982

Picture
Picture
Picture
Partners
  • What we do
    • Service and business design
    • Public service design
    • Service design & systems thinking
  • Articles
    • Examples of Service Design
  • News
  • Portfolio & case studies
    • Approach
    • About John
  • Courses
    • systems thinking workshop
  • Contact me