Service Design Course Workshops
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Better skills
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Going deeper into the systemic design of services, with complexity & systems thinking methods workshop
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3 half days
In both the private and public sectors, service design has led to revolutions in how online shopping, to obtaining a new passport now works.
But what of those services that are not as transactional? What about those that are more complex? This workshop is for those who are interested in learning how to deal with more complex people based services, using systems thinking for systemic design. |
Next workshop15-17 June 2022
+ future dates 9:00 - 12:30am UK time over 3 days
Location; Wherever you are! Online - Zoom |
Past Courses
Deeper Service Design, applying Systems Thinking for Complexity
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2 half days
Service design is ready to produce more profound outcomes than we are capable of today. This workshop takes systems thinking, complexity, and change methodologies, and begins your journey of how to incorporate them into deeper service & business design.
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Past workshops
2021
9:15 - 12:30am UK time over 2 days
Location; Wherever you are! Online - Zoom |
Swedish Local Gov Managers workshop
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0.5 day
This is a fundamentals workshop designed for a client who is undertaking a transformation in their approach and service delivery. The driver for the workshops are the changes that are currently impacting on Swedens public sector at present and in the future.
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Past workshop
Autumn 2021
Location; Online
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Swedish public sector Leaders workshop
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1 day
This is a fundamental workshop designed for public sector leaders. The driver for the workshops are the changes that are currently impacting on Swedens public sector at present and in the future.
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Past workshop
April 2020
Location; Online
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Design for people or families in most need
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1 day
This is a fundamental workshop designed for public sector leaders. The driver for the workshops are the changes that are currently impacting on Swedens public sector at present and in the future.
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Past workshop
March 2020
Location; Site
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Service Design, in the Swedish Public Sector
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1 day
Service designers have an important role to play in the public sector. This workshop is helping to understand how to adapt to the complexity and differences that characterises design in the Swedish public sector.
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Past workshop
Nov 2018
Location; Stockholm, Sweden
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Systems Thinking Fundamentals
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3 day
A hands-on introduction to systems thinking and appplying it to a service. This workshop is a mix of classroom, and going into the work.
The outcome is a high level understanding of the service from a systems perspective, how it's elements interact and what are the main factors driving its performance. |
Various clients
2008 - 2014
Location; client
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