Person centred Service & Business design

What are the outcomes for you and your organisation?

Managers and staff that are collaborating, and are able to take some responsibility for operational decisions. Freeing up the manager to focus on the service itself - understanding and making decisions - improving the work.

It creates the role that you always wanted to have, you become a great leader.
Employees become motivated, and perform to increasing capabilities.
Innovation permeates into all parts of the organisation.
Waste in the flow gets slashed, and continues to fall.
Performance improves, consistently.
You will wish you had done this years ago.

The Command & Control model is not working...

This is really about innovative change, that takes people, teams and organisations through transformation; from old to new. Its about learning from the what has worked and failed in the past, and applying approaches that are at the cutting edge of flexible and effective team operations.

Understand your service as never before, learning new concepts and tactics. Help your teams identify the fragmentation and waste in end to end services. Challenging and overcoming previously accepted barriers.

What is Systems Leadership, Service design & Design Thinking?

It is a way of understanding a service and organisation, and how to lead it. It is different to how we generally practice leadership today. Your managers develop a systems perspective that sees the organisation, not as a series of departments, but as an end to end flow starting with the customer experience. Your service is designed around your customers needs and your business design follows the service design.

This approach creates the most successful organisations in the world. Its principles have been successfully applied to both private and public sector organisations.