Person centred Service & Business design
What are the outcomes for you and your organisation?
Managers are surrounded by employees that are collaborating, and are able to take some responsibility for operational decisions. This frees up the manager to focus on the system itself - understanding and making decisions - improving the work.
- It creates the role that you always wanted to have, you become a great leader.
- Employees become motivated, and perform to increasing capabilities.
- Innovation permeates into all parts of the organisation.
- Waste in the flow gets slashed, and continues to fall.
- Performance improves, consistently.
- You will wish you had done this years ago.
The Command & Control model is not working...
This is really about innovative change, that takes people, teams and organisations through transformation; from old to new. Its about learning from the what has worked and failed in the past, and applying approaches that are at the cutting edge of flexible and effective team operations.
See your system as never before, learning new concepts and tactics. Help your teams identify the fragmentation and waste in end to end services. Challenging and overcoming previously accepted barriers.
See your system as never before, learning new concepts and tactics. Help your teams identify the fragmentation and waste in end to end services. Challenging and overcoming previously accepted barriers.
What is Systems Leadership, Service design & Design Thinking?
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It is a way of leading; of understanding an organisation, and how to lead it. It is different to how we generally practice leadership today. Your managers develop a systems perspective that sees the organisation, not as a series of departments, but as an end to end flow starting with the customer experience. Your service is designed around your customers needs and your business design follows the service design.
It has created the most successful organisations in the world. Its principles have been successfully applied to both private and public sector organisations. |
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The visible
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Measures, reports, data, structures, documents, minutes
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The obscure
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Processes, complaints, feedback, networking, conversations, phone calls.
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The invisible
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Value work and waste, effectiveness, the customer journey, culture, mindset, relationships, trust, assumptions.
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Delve into the whole of your system - your organisation. Discover how it REALLY works. Look at your roll in it; how you and others work together.
Start with the known, and clarify the obscure. Discover the invisible, and learn those deeply hidden aspects of the system. Emerge with a complete systemic understanding of how and why success is created.
The fundamental engine of change and success are hidden and difficult to manage. Grasp the unknown with both hands, and learn how to become confident in your ability to release the potential of yourself and your teams.
Start with the known, and clarify the obscure. Discover the invisible, and learn those deeply hidden aspects of the system. Emerge with a complete systemic understanding of how and why success is created.
The fundamental engine of change and success are hidden and difficult to manage. Grasp the unknown with both hands, and learn how to become confident in your ability to release the potential of yourself and your teams.
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