Person Centred Design

Good service design is what makes customers choose you, and talk about it to their friends afterwards.

Starting with the customer experience, bringing a team together to work on the major value drivers, the foundations of a new system will emerge.
Move beyond the current modes of managing;  from firefighting, to leading.   systems thinking

Success with People

The future of management lies, not in asserting ourselves better, but in the innovative ways we engage with and release the potential of every person in an organisation
Traditionally employees have often been viewed as a resource, working to a predefined set of procedures. If staff potential is used effectively, the value created for the organisation is far more than any other change.
Explore modern approaches of cross-functional working, and empower your staff. The result will be better outcomes and motivated staff.
This isn’t only about the project management of change programmes, this is very much focused on supporting the people and cultural side of change, to ensure our change initiatives land and embed effectively throughout the organisation.
Change is a threat when done to us, but an opportunity when done by us.   Moss Kanter

Teamwork

Good team work is a group of people who engage, learn, and make decisions together. Teams rarely just appear, they have to be crafted and developed.

Good teams are supported by effective managers, who now have the time to stand back and manage, rather than firefight, and get involved in the details.

Self managed teams

A self managed team is special; they are like a team on steroids. Such a team will not only work well together, they work together with the manager; flexibly working with the work flows, reacting to measures, dealing with issues by pulling in expertise.
They are accountable for most of the aspects of their work, and this allows managers to focus on more important aspects of their role.

Culture change

The culture of an organisation, and the motivation of its empoyees, are the result of several interrelated elements. To change the culture, dont try and change the culture. Identify the causes of the issues, and the culture changes.

Process mapping

Understanding a process flow, and how to work well within it, is a hallmark of a well run work flow.

Training of staff helps to break down barriers, and get everyone to work together.

Continuous improvement

Front line staff are the first to see problems, and may know the most about whats going wrong. Empowered staff, trained to understand and remedy low level issues on the work flow, are essential in a fast paced and efficient organisation.

Design thinking brings together staff from all parts of the workflow to work together.

Management development

A managers role is usually well defined. But when you actually observe how much of their time is spent either managing, or firefighting - then you might recognise a need to refocus and develop a different style of managing. reduce that wasted time.

Good managers are trained, very few are born that way.

Service design - systems thinking - business design