This says it all...
The problem with consultants...
Depicting management consultants as a major factor in changing the public sector is suspect. Their major preoccupation is with making specific technologies work, but not in transforming public sector institutions.
Research from Lapsey, Brown and Jackson
I have seen this too many times...
Have a systems thinking view of the service and how to change it, and avoid functionalising the problem. This will avoid improving one area, at the expense of the other.
The consultant must work in partnership with the leaders, developing the plan forward, and engaging with managers to design the change. Then the consultant must help YOU to do the change, engaging with your employees to develop them so the outcome is something that lasts when the consultant leaves; to provide sustainability.
SERVICE DESIGN HOW-TO SERIES
How-to Series #1 Engaging with leaders for Supportive Leadership
How-to Series #2 Taking Leaders on a Rapid Service Design Sprint
How-to Series #3 Front line staff that WANT to change!
How-to Series #4 A manager who transformed her understanding of management in one afternoon
How-to Series #5 Person centred design and why it is so challenging
How-to Series #6 Modern management, and the self-managed team
How-to Series #7 How to get busy managers to want to work with you