This says it all...
The problem with consultants...
Depicting management consultants as a major factor in changing the public sector is suspect. Their major preoccupation is with making specific technologies work, but not in transforming public sector institutions.
Research from Lapsey, Brown and Jackson
I have seen this too many times...
Have a systems thinking view of the service and how to change it, and avoid functionalising the problem. This will avoid improving one area, at the expense of the other.
The consultant must work in partnership with the leaders, developing the plan forward, and engaging with managers to design the change. Then the consultant must help YOU to do the change, engaging with your employees to develop them so the outcome is something that lasts when the consultant leaves; to provide sustainability.
Helping others to learn how to do better things