It is interesting to watch our fascination with the power and capability with digital computers in the last decade. Not only do they now dominate out work technology, they they also have a certain fascination for us.
Is it because they come in a discrete box, and they do exactly what we want them to do?
Is it because they do not answer back?
is it because they do not behave in ways that are illogical?
What about the people that we employ, are they being marginalised by technology?
Someone asked a great thinker that I know; "What is your view on the use of computers in the workplace. Does it help or hinder?"
Has answer was,
"When I look at a workflow, I not cannot see it, and it is locked into IT. So how can we understand and improve it?"
As a modern manager it requires work and effort to motivate, build a great team, and empower staff. I suspect that many managers love technology solutions because they do not have deal as much with real people?
Just do what the computer tells you...
If we analyse some of the most flexible, efficient and effective organisations, they still value empowering people above IT technology. Their managers work hard to develop their staff so that they can utilise the most of peoples abilities. And I know thats a well worn statement, but before we forget, is the message still:
IT technology vs people, its people that have more of many (not all) of the attributes required for success. Until that changes, true success still lies with engaging people.
This is a message I have to use when I work with helping managers transform their organisations to the next level of performance. I do this by proving it to them; using their staff as the team to undertake the learning and transformation. Keeping well away from technology, to develop the new workflow, and create a motivated and effective team first. Make it work. Then introduce IT.
Helping others to learn how to do better things