Date: 29 november 2018, 9–16.30 (coffee from 8.30)
Location: Kvadrat, Kungsbro strand 33, Stockholm, Sweden
Price: 3750 kr, excl. moms, including lunch
An event for Service Designers, and Transformation consultants. This is about learning about the power of combining systems thinking and service design. It will focus on dealing with complexity, and the particular issues that we all face when making change and transformation successful.
- Deal effectively with complexity, and the difficulties with people designed services.
- Understand how to engage managers so that they lead.
- Helping managers develop new methods, and behaviours.
- Engage with those in the work - to develop real and sustained change.
The event will be less about theory, and primarily focus on learning by using real case studies from a range of situations. We will use your problems and examples to make a real effective workshop that is right for you.
Design thinking and service design is a way of thinking about organisations using design methodologies. Today, design thinking is recognised as being far more than designing products and services, it is a way of understanding and managing businesses. It is about solving real business problems. It is about different cultures and exciting ways of working and managing within an organisation.
Systems thinking is now recognised as being a necessary part of making design thinking work in this way.
SERVICE DESIGN HOW-TO SERIES
How-to Series #1 Engaging with leaders for Supportive Leadership
How-to Series #2 Taking Leaders on a Rapid Service Design Sprint
How-to Series #3 Front line staff that WANT to change!
How-to Series #4 A manager who transformed her understanding of management in one afternoon
How-to Series #5 Person centred design and why it is so challenging
How-to Series #6 Modern management, and the self-managed team
How-to Series #7 How to get busy managers to want to work with you
How-to Series #8 Front office demand workflow download