Last week we had a great workshop in Stockholm that integrates Digital and Service Design with Systems Thinking. Participants discovered far smarter ways of working.
The increased integration of Digital as demonstrated by the rapid rise in Service Design and Digital by Default, has fuelled a curiosity from organisations in general. This rise in enthusiasm is fuelled by a desire for a person centred design, and managing people in ways that move on from traditional Command & Control.
- Looking at the underlying paradigm and how it affects us today.
- Understand how to cut through the fog of stakeholder engagement and come up with a focus that everyone can agree.
- Work through a real example, and apply our current expertise to resolving its problems.
- View the case study from an outside in perspective, realising a fundamental shift in the nature of the problem, and how Digital can help or hinder.
- Discuss the nature of management paradigms as to how to halp managers to safely challenge their own current approaches.
- Helpful tactics and systemic approaches that underpin profound changes in how we apply ourselves to change and transformation.
By using a case study, participants were able to see how Digital and Service Design both need pragmatic and business oriented focus, if they are to add value in the way that organisations are demanding. Systems Thinking is an important way to both understand the complexities of modern organisations, and embrace real Digital change in one unified approach. The participants were able to view the problems organisations need to resolve, by learning simple ways of understanding complex issues, and apply techniques to move to elegant solutions.
The quiet revolution that is underfoot is only going to be realised if we understand that modern management and employee team-working has to underpin Digital know-how. And success will be attributed to those who integrate their approach to combine the expertise that we often recognise as stand-alone.
SERVICE DESIGN HOW-TO SERIES
How-to Series #1 Engaging with leaders for Supportive Leadership
How-to Series #2 Taking Leaders on a Rapid Service Design Sprint
How-to Series #3 Front line staff that WANT to change!
How-to Series #4 A manager who transformed her understanding of management in one afternoon
How-to Series #5 Person centred design and why it is so challenging
How-to Series #6 Modern management, and the self-managed team
How-to Series #7 How to get busy managers to want to work with you