Councils now recognise that local government are facing tough challenges, tougher than they have had to deal with before. What can you do when year on year service improvements are needed, as well as having to remain financially sustainable?
Is this what you thought you would be doing when you first joined local government?
It’s time the public sector got its mojo back, there are clear alternatives to salami slicing
There are a myriad of change initiatives out there; shared services, troubled families, outsourcing, commissioning, demand channeling, lean, etc. Each method has its’ champions ready to convince anyone whose listening that this is the best thing to do.
What are we going to do about it?
Well, we know that doing the same as before is not enough. Salami slicing, improving processes, and outsourcing have been tried and only achieve limited improvements. You can't simply keep doing that.
The only alternative that is fit for the future is to transform your service. By transforming, you create a new approach within your organisation, and with your community. A system is created that has less cost, and its service is delivered in a different way to before. The only way to do that is to redesign your service again - use systems thinking.
When you transform, you don't start from where you are now, to redesign from a new set of principles, using a blank sheet. Its liberates ideas to create approaches that could not have been considered before.
'If your'e in a car, and you want to fly, its no good trying to redesign bits of the car to become an airplane. Its better to start afresh and redesign an airplane from the ground up'
Helping others to do better things