# Reinventing work through better ways of working

> Re-designing services through systemic working practices, redefining how we design and lead with relational public services and human learning systems.

## Pages
- [Reinventing work through better ways of working](https://www.improconsult.co.uk/)
- [about me](https://www.improconsult.co.uk/about-john): Working with leaders and managers to redesign great services and organizations. Using progressive methods - systems thinking, the liberated method and complexity. Following corporate rebels.
- [blog](https://www.improconsult.co.uk/blog): Practical innovative approaches to systemic business design, systems thinking and complexity, human learning systems.
- [health & social care journey](https://www.improconsult.co.uk/bobs-journey): An example of how service design using a person centred systems approach delivers a different outcome
- [Break down silo working](https://www.improconsult.co.uk/break-silo-working): Design a service end to end, Breaking silo working - front & back office integration
- [Co-design eliminates resistance to change](https://www.improconsult.co.uk/codesign): Front line staff that WANT to change by co-designing it with them!
- [Creating systemic measures for complex services](https://www.improconsult.co.uk/complex-service-measures): Creating measures in complex services using systemic principles. Relational health in the NHS
- [food safety feedback](https://www.improconsult.co.uk/eh-from-the-customer): Feedback from food businesses after transforming Yarmouth environmental health service
- [Environmental heath officer feedback](https://www.improconsult.co.uk/eh-from-the-manager): Comments from EH officer after transforming Yarmouth environmental health service
- [engaging stakeholders](https://www.improconsult.co.uk/engaging-stakeholders-14): Getting stakeholders to work together in collaboration
- [Environmental health - shift from enforcing to supporting](https://www.improconsult.co.uk/environmental-health): Applying person centred systemic design to Environmental health - moving from punishing restaurants to helping them to improve
- [Environmental health service design](https://www.improconsult.co.uk/environmental-health-article): An example of the tservice design of environmental health in Yarmouth council, using a systems thinking approach.
- [Health system leadership workshop](https://www.improconsult.co.uk/health-system-leadership-workshop): A course workshop that will deepen your understanding of the new NHS and ICB plan. How to design and implement in neighbourhood health and multi-disciplinary teams.
- [Housing person centred design](https://www.improconsult.co.uk/housing-systemic-design): A service design and business design layout of the housing transformation in Yarmouth
- [Understanding human learning systems](https://www.improconsult.co.uk/human-learning-systems): Discover and understand Human Learning Systems and how to apply it for relational public services. Resources and examples.
- [Inside housing article](https://www.improconsult.co.uk/inside-housing-allocations): An article written by Inside Housing regarding CBL choice based lettings in Yarmouth
- [Integrated neighbourhood place multidisciplinary health and social care](https://www.improconsult.co.uk/integrated-health-icb): An example of integrating health and social care in a place based locality neighbourhood. With an NHS and local authority multi-disciplinary team underpinned by relational Human Learning Systems.
- [learning from mistakes](https://www.improconsult.co.uk/learning-from-mistakes): What goes wrong with transformation
- [Test and learn in a locality](https://www.improconsult.co.uk/liberate-locality): What happens when we liberate a team of public sector staff to work relationally place based in a locality? Do with rather than do to.
- [This is New Public Management](https://www.improconsult.co.uk/new-public-management): Exactly what is New Public Management and how did it come to be the primary way of working for the public sector?
- [Organisation scan - systemic assessment](https://www.improconsult.co.uk/organisation-assessment): Find out how well your organisation is ready for todays business environment? Discover your true potential and how to obtain it. A systemic assessment and diagnosis.
- [case study outcomes](https://www.improconsult.co.uk/outcomes): Outcomes of case studies of systems thinking Vanguard integrated working and systemic design.
- [Police crime service design](https://www.improconsult.co.uk/police-crime-service-design): A police crime flow demand mapped out, and the value and waste identified and removed.
- [Reinventing work & systemic design](https://www.improconsult.co.uk/reinventing-work-systemic-design): Transforming your service by reinventing what you do and how you do it. Bayer is led by systems thinking and systemic design.
- [Neighbourhood relational human learning systems](https://www.improconsult.co.uk/relational-neighbourhood): An example of applying relational human learning systems to rent arrears - using test and learn principles.
- [Relational neighbourhood hub](https://www.improconsult.co.uk/relational-neighbourhood-hub): A hub using a test and learn human learning systems approach in a neighbourhood
- [relational public services](https://www.improconsult.co.uk/relational-services): Designing relational public services, with Human Learning Systems showing how to do it.
- [Implementing relational public services](https://www.improconsult.co.uk/relational-test-learn): Implementing relational public services through test and learn methods, and multidisciplinary teams in the public sector.
- [Relational public systems thinking workshop](https://www.improconsult.co.uk/relational-workshop-systemic): A workshop to learn how to apply relational working, combining complexity, systems thinking, test and learn method principles, and human learning systems.
- [Scaling innovation](https://www.improconsult.co.uk/scaling-innovation): Scaling an innovation experiment prototype using an iterative approach
- [Systems thinking for effective organisations workshop](https://www.improconsult.co.uk/service-design-workshop-systemic): A workshop that will deepen your systemic service design and OD change practice. Combining relational design, systems thinking, and human learning systems principles
- [Doing a systemic service diagnostic](https://www.improconsult.co.uk/service-diagnostic): A diagnostic method to make evaluate a service. I use this to understand a current service as the Discovery phase.
- [Creating service measures & evaluation](https://www.improconsult.co.uk/service-measures-evaluation): How to design good measures for evaluation and learning. MEL
- [Relational redesign of social housing](https://www.improconsult.co.uk/social-housing-relational): Social housing - A relational service design using a test and learn approach, using human learning systems
- [Systemic design & systems thinking](https://www.improconsult.co.uk/systemic-approach): Applying systemic design the systems thinking method for complexity, co-design, and the triple diamond framework.
- [systemic test and learn workshops](https://www.improconsult.co.uk/systemic-design-course-workshop): Systemic design takes change, complexity, & systems thinking deeper. It allows for innovative and radical ways of thinking to emerge: Human Learning Systems, test and learn.
- [Service and relational design portfolio](https://www.improconsult.co.uk/systemic-design-portfolio): Examples of systemic relational services using a test and learn method
- [Systemic design practice](https://www.improconsult.co.uk/systemic-design-practice): The triple diamond method for systemic design of services, using test and learn
- [Systemic examples](https://www.improconsult.co.uk/systemic-examples): Examples of systemic change and design, using test and learn and human learning systems
- [Systemic leadership practice](https://www.improconsult.co.uk/systemic-leadership-learning): Learn systemic leadership through practice. Develop a systemic perspective.
- [Systemic resources](https://www.improconsult.co.uk/systemic-resources): Systemic design methods and resources to share and learn. Test and learn methods.
- [The systemic design triple diamond framework](https://www.improconsult.co.uk/systemic-triple-diamond-framework): What is the triple diamond framework for systemic design, using systems thinking, test and learn, and complexity.
- [Systemic leadership in action](https://www.improconsult.co.uk/systems-leadership): Systems Leadership in action. Going into the workplace to experience new ways of systems leadership with the team.
- [building an system picture from the iceberg model](https://www.improconsult.co.uk/systems-picture): Building a systems picture for systemic change, based on the systems thinking iceberg model
- [Telecoms service design](https://www.improconsult.co.uk/telecoms-systemic-design): A service design for a national telecoms, slashing failure demand, retaining customers and removing waste
- [Mission driven test and learn](https://www.improconsult.co.uk/test-and-learn): Test ad learn is a key innovative method of enabling a team to come up with a new way of working.
- [Rapid service test and learn sprint with leaders](https://www.improconsult.co.uk/testandlearn-sprint): Taking Leaders on a rapid service test and learn sprint
- [This is value & failure demand](https://www.improconsult.co.uk/value-failure-demand): How to use the value & failure method to redesign a customer centred service. A good place to start applying systemic design to redesign good services.
- [Voids service redesign](https://www.improconsult.co.uk/voids-redesign): The redesign of the voids service using systemic principles
- [Working with leaders for effective change](https://www.improconsult.co.uk/working-with-leaders): Working with leaders to lead effective and realistic change.
- [Effective public sector leaders workshop](https://www.improconsult.co.uk/workshop-public-sector-sweden): Taking public sector leaders through the your a new way of understanding their service and management approach.

## Blog Posts
- [Collaborative outsourcing & commissioning in local government](https://www.improconsult.co.uk/p/collaborative-outsourcing-commissioning-in-local-government): The traditional ways of measuring and evaluation of systems change, requires a new approach. This clip from the UNDP sandbox shows how.
- [Demand into a complex contact centre](https://www.improconsult.co.uk/p/demand-into-a-complex-contact-centre): How a systems thinking approach to understand the real nature of demand from an outside-in view.
- [Emergency services 'should share control rooms'](https://www.improconsult.co.uk/p/emergency-services-should-share-control-rooms): The folly of centralising and sharing control rooms. The story of the Scottish police.
- [Data Sharing in the Public Sector - One way to avoid the pitfalls](https://www.improconsult.co.uk/p/data-sharing-in-the-public-sector-one-way-to-avoid-the-pitfalls): If data sharing is viewed from a simple demand led approach, then the problem of data sharing becomes far easier.
- [Service Design in health and social care](https://www.improconsult.co.uk/p/service-design-in-health-and-social-care): A review of how complex demand in an organisation, when looked at using a whole systemic approach, and how this is vital when undertaking service design
- [Tim Brown from Ideo on how the context of service design has changed](https://www.improconsult.co.uk/p/tim-brown-from-ideo-on-how-the-context-of-service-design-has-changed): Tim Brown from Ideo disusses how service design has expanded and changed in the last few years. It has moved from a product based methodology, to encompassing far wider characteristics.
- [Working Smarter after COVID](https://www.improconsult.co.uk/p/working-smarter-after-covid): ,Person centred design, local government using systems thinking, community and iterative design.
- [integrating service design, systems thinking and complexity into systemic design](https://www.improconsult.co.uk/p/integrating-service-design-systems-thinking-and-complexity-into-systemic-design): Understanding and integrating organisation and service design that exhibit complexity, using systems thinking, is a major step forward to create person-centred services.
- [an example of complexity clashing with a transactional design](https://www.improconsult.co.uk/p/an-example-of-complexity-clashing-with-a-transactional-design): Creating a transactional digital design clashes with complexity in ways that we woudl never have imagined. This is a good example of what that looks like. Systemic design
- [Digital, data, and the paradox of complexity in public services](https://www.improconsult.co.uk/p/digital-data-and-the-paradox-of-complexity-in-public-services): How complexity and person-centred services clashes with the role of Digital that we often use to design services. To be successful we need new approaches.
- [Management & Leadership in the modern complex organisation](https://www.improconsult.co.uk/p/management-leadership-in-the-modern-complex-organisation): Why is managing and leading increasingly awkward today? By accepting and adapting to deal with complexity, change and business as usual as the norm, we can develop new ways of leading and managing that work.
- [Transactional and relational complex systemic design of services](https://www.improconsult.co.uk/p/transactional-and-relational-complex-systemic-design-of-services): We know that designing complex relational public services fail, unless we adapt and use approaches like those from human learning systems & Systemic design.
- [Rethinking management and leadership with complexity](https://www.improconsult.co.uk/p/rethinking-management-and-leadership-with-complexity): This framework helps me to make sense of complexity for leadership, managing, decision making and designing organisations. Rethinking how we understand and re-design organisations, simpler than Cynefin,
- [cross functional teams and self management](https://www.improconsult.co.uk/p/cross-functional-teams-and-self-management): Break free from the trap of silo working, and empower staff cross functional teams. Here we are going to learn from test and learn approaches.
- [How we can reform the broken public sector, local government and health service](https://www.improconsult.co.uk/p/how-we-can-reform-the-broken-public-sector-local-government-and-health-service): Public sector reform needs to replace new public management with a mission driven systemic framework design based on proven experience.
- [Enabling efficiency and effectiveness?](https://www.improconsult.co.uk/p/enabling-efficiency-and-effectiveness): Managers strive to make their organisations more efficient. And they need to be more effective. But what exactly are they?
- [Innovation through test and learn](https://www.improconsult.co.uk/p/innovation-through-test-and-learn): Using concepts that help us to successfully make transformation work in the public sector using the three horizons, test and learn, and human learning systems.
- [Health and how to reform it](https://www.improconsult.co.uk/p/health-and-how-to-reform-it): An overview of recent NHS plans and how systems thinking and human learning systems can inform what is broken and how to fix it.
- [Enabling reform of the public sector](https://www.improconsult.co.uk/p/enabling-reform-of-the-public-sector): What is relational public service, and how the public sector can be designed around the characteristics of citizens and their needs.