Examples of Service Design for complexity using systems thinking
Great Yarmouth Housing Support
Transforming the way that authority dealt with their needy citizens. The outcome developed into a community and locality based approach. The section manager fully embracing the systems thinking approach.
Neighbour disputes, noise, anti-social behaviour - they all cause problems in communities. This council realised that it is better to help people rather than rebuke them. integrating local council, Police and mental health.
I have been involved in transforming organisations of over 20 years. Starting in creative engineering, spent formative years with Hilton International and in manufacturing. After obtaining an MBA, then worked in ABB, where the complexity of the reality of efficient and effective rapid operations became all too clear. I become exposed to national and international management and change projects.
With Vanguard Consulting, the methodologies of systems thinking, lean and service design were learned. Especially being able to understand an organisation, together with its people and behaviours. Working with a multitude of different organisations, and very good consultants, gave me the experience and confidence to assess develop flexible approaches to the challenges that real organisations face.
Now I see the opportunities of Design Thinking, Service Design and Organisational Design are increasingly incorporating various elements of business and operational competencies.
My natural style is collaborative and people are always at the centre of how I work.
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