About John Mortimer
John has been involved in transforming organisations of over 20 years. He started in engineering, and after obtaining an MBA, spent formative years with Hilton International, then in ABB, the engineering multinational. With ABB, the complexity of the reality of efficient and effective operations became all too clear. John become exposed to national and international management and change projects, in a rapidly changing business environment.
John then worked with Vanguard Consulting, where the methodologies of transformation and change were learned. Especially being able to understand an organisation as a system of interrelated parts, using systems thinking. Working with a multitude of different organisations, with very good consultants, gave John the experience to assess and lead effective change himself.
Lean, as originated in the Toyota Production System, Senge, Argyris, and Deming ideas provide robust tools to understand organisations, and to deliver change. Systems and design thinking and customer journey maps. When confronted with barriers to change, John is able to develop flexible approaches to the challenges that real organisations face.
In the public sector, John has more recently focused on integrating services, creating Hubs, people and community centred approaches.
"We have always been wary of consultants. John, however, really helps us to understand our situation, and works with us to make lasting and sustained change."
20 years of helping the private and public sector to improve using design thinking, Lean, systems thinking, and the Vanguard Method.
Published case studies
How one Norfolk council has cut its housing waiting list by 95%, The Guardian, 2018
Saving money by Doing the right thing - published by Locality, 2014.
Back to basics, Environmental Health News, 2011.
Using Systems Thinking to Redesign Food Inspection Work, Local Better Regulation Office, 2011.
The ShortlistLocal authority housing, Inside Housing. 2011
Case studies published in books include
Responsibility and Public Services, Richard Davis, Triarchy Press.
Delivering Public Services that Work, John Seddon, Triarchy Press.
Systems Thinking in the Public Sector, John Seddon, Triarchy Press
Impro Consulting is associated with the Hivemind Network. Expertise in transformation, different market sectors, digital, and design resides in the Hivemind network, The Network is a community of exceptionally talented business, design and technology experts, with shared values. Together, we work with smart and motivated clients make work a better place. ...