Before process improvement
Complexity, not well understood operations,
Performance at the operational level is unclear,
Varied opinions, leading to internal politics.
Teams not working as teams.
After process improvement
Simple process clearly defined,
Areas of rework eliminated or under control,
Processes designed across departments,
Targeted measures linked to process activities,
Agreed processes clarify responsibility and purpose,
Teams taking on responsibility and improving.
Analyse your business environment, structure, culture, issues, and objectives, (3-4 days), and present you with results and the potential for improvement.
Process mapping workshops
To develop in-house capability for your staff to understand and improve their processes using Lean concepts.
Redesign of new processes
Working with a team to create a new process, removing the waste and barriers.
Trial the new prototype, and evaluate its effectiveness.
Developing measures, procedures to ensure smooth flow.
Analysing your work flows, quantifying waste and inefficiency. And seeing how this impacts on your staff and performance.
Removing the blockages and rework that have built up over the years.
Planning out the redesign.
Working with managers to develop measures that allow you to pinpoint causes that affect performance, and set up continuous improvement.